
67
La promoción del deporte a través de la felicidad del deportista federado en Kárate · págs. 48 a 69
Fornell, C. (1992). A National Customer Satisfaction Barometer
the Swedish Experience. Journal of Marketing, 56(1), 6-21.
Garbarino, E., y Johnson, M. S. (1999). The different roles of
satisfaction, trust, and commitment in customer relationships.
Journal of Marketing, 63(2), 70-87.
Gefen, D., Straub, D., y Boudreau, M. (2000). Structural
equation modeling and regression: Guidelines for research
practice. Communications of the Association for Information
Systems, 4(7), 1-78.
Gilbert, D. T. (2005). Stumbling Happiness. New York: Vintage
Books.
Gladow, N. W., y Ray, M. P. (1986). The impact of informal
support systems on the well-being of low income single
parents. Journal of Applied Family and Child Studies, 35, 113–
123.
Gong, T., y Yi, Y. (2018). The effect of service quality on
customer satisfaction, loyalty, and happiness in five Asian
countries. Psychology y Marketing, 35, 427–442.
Gwinner, K. P., Gremler, D. D., y Bitner, M. J. (1998). Relational
Benefits in Services Industries: The Customer ’s Perspective.
Journal of the Academy of Marketing Science, 26(2), 101-114.
Haller, M. A. X., y Hadler, M. (2006). How social relations
and structures can produce happiness and unhappiness: an
international comparative analysis. Social Indicators Research,
75, 169–216.
Hallmann, K., Breuer, C., y Ku, B. (2013). Happiness, pride
and elite sporting success: What population segments gain
most from national athletic achievements? Sport Management
Review, 16, 226–235.
Hennig-Thurau, T., Gwinner, K. P., y Gremler, D. D. (2002).
Understanding relationship marketing outcomes: An
integration of relational benefits and relationship quality.
Journal of Service Research, 4(3), 230–247.
Hennig-Thurau, T., Langer, M. F., y Hansen, U. (2001).
Modeling and managing student loyalty: An approach based
on the concept of relationship quality. Journal of Service
Research, 3(4), 331–344.
Holbrook, M. B., y Corfinan, K. P. (1985). Quality and Value
in the Consumption Experience: Phacdrus Rides Again. En
Perceived Quality, Lexington. MA: Lexington Books.
Huang, H., y Humphreys, B. R. (2012). Sports participation
and happiness: Evidence from US microdata. Journal of
Economic Psychology, 33(4), 776–793.
Hur, Y., Ko, Y. J., y Valacich, J. (2011). A Structural Model
of the Relationships Between Sport Website Quality,
E-Satisfaction, and E-Loyalty. Journal of Sport Management,
25, 458–473.
Jang, W., Ko, Y. J., Wann, D. L., y Kim, D. (2017). Does
Spectatorship Increase Happiness? The Energy Perspective.
Journal of Sport Management, 31, 333–344.
Javalgi, R. R. G., y Moberg, C. R. (1997). Service loyalty:
implications for service providers. Journal of Services Marketing,
11(3), 165–179.
Johnson, D., y Grayson, K. (2005). Cognitive and affective
trust in service relationships. Journal of Business Research,
58(4), 500–507.
Khan, S., y Hussain, M. (2013). Determinants of Consumer
Happiness and Its Role in Customer Loyalty. International
Review of Management and Business Research, 2(1), 11–19.
Loranca Valle, C., Cuesta-Valiño, P. y Núñez-Barriopedro,
E. (2019). Gestión de calidad como estrategia clave de la
felicidad en el deporte federado. Retos Revista de Ciencias de la
Administración y Economía, 9(18), pp. 203-218.
Lyubomirsky, S., King, L., y Diener, E. (2005). The Benefits
of Frequent Positive Affect: Does Happiness Lead to Success?
Psychological Bulletin, 131(6), 803–855.
Lyubomirsky, S., Sheldon, K. M., & Schkade, D. (2005).
Pursuing happiness: The architecture of sustainable change.
Review of general psychology, 9(2), 111-131.
Mathur, R. (2004). Relations between friendship quality and
measures of well-being. En Society for Research on Adolescence.
Baltimore, MD, USA.
Maxham, J. G., y Netemeyer, R. G. (2002). A Longitudinal
Study of Complaining Customers’ Evaluations of Multiple
Service Failures and Recovery Efforts. Journal of Marketing,
66(4), 57–71.
Moorman, C., Deshpandé, R., y Zaltman, G. (1993). Factors
Affecting Trust in Market Research Relationships. Journal of
Marketing, 57(1), 81-101.
Morgan, R. M., y Hunt, S. D. (1994). The Commitment- Trust
Theory of Relationship Marketing. Journal of Marketing, 58(3),
20-38.
Nicolao, L., Irwin, J. R., y Goodman, J. K. (2009). Happiness
for sale: Do experiential purchases make consumers happier
than material purchases? Journal of Consumer Research, 36(2),
188–198.