Academic info

Knowledge:

Skills:

Competencies:

The regulations governing student retention for undergraduate students are set forth in the “Regulations on Enrollment and Retention in Undergraduate Programs.”

The purpose of these regulations is to govern the enrollment and retention of students in the official undergraduate programs at ESIC University.

• Bachelor in Business Administration and Management

The credit recognition policy applicable to students in the Bachelor in Business Administration and Business Management is set forth in the following regulations.

These regulations are intended to govern the recognition of credits and courses, as well as any adjustments requested by students enrolled in undergraduate programs at ESIC University, and to establish the procedure to be followed. 

Students who meet the requirements of current legislation for admission to the University may apply for admission to the first year of the Bachelor. 

In the case of studying the Degree in English, students must accredit a B2 level in that language, with a maximum of two years' standing at the time of the admission process.

The competent body responsible for admission to the Degree is the Admissions Committee, made up of the Academic Management of ESIC University, the Degree Management and the Admissions Management of ESIC University. 

The function of this Committee is to allow an orderly list of candidates in case of an excess of demand compared to the offer of the Degree and for this purpose it will be based on the results obtained in the admission process stated below: 

• Academic record: 50%.
• Resolution of a practical case study: 30%.
• Personal interview: 20%.

In the admission interview, follows an indicative scheme which is stated below: 

• Academic progress of the student (bachelor's degree chosen, international stays, complementary courses, etc.).
• Other activities carried out, sport, music, languages, voluntary work, etc.
• Professional experience. 
• Interests, contents or competences of most interest to the student.
• Motivation for the degree and the university.
• Strong points and points for improvement.
• Explanation of the different tests that make up the process.
• Doubts or questions from the student.

Once the seat reservation fee has been paid, the applicant will receive provisional credentials granting access to the pre-registration/admission/enrollment platform, where they can provide the requested information and upload the required documentation for admission. 

Once the submitted documentation has been validated, you will be notified of your admission, at which point you may complete your enrollment online. 

Once this process is complete, you will receive a copy of the aforementioned academic contract that you sign with the University, as well as the login credentials that grant you access to the Virtual Student Campus.​

The recommended entry profile for the Bachelor is that of students with the Baccalaureate from any of its modalities and the University Entrance Examination.

Their abilities will include a personal and social maturity that will allow them to act in a responsible and autonomous way, to have reading, study and discipline habits.

In addition, it is desirable for students on this degree to possess a series of characteristics and skills, such as:

• Sociable and extroverted character.
• Ability for personal relationships.
• Ability to work in a team.
• Capacity for action and initiative.

The graduate profile for the Bachelor in Business Administration and Management reflects a well-rounded education that combines theoretical knowledge and practical skills, preparing students to meet the challenges of the contemporary job market. Graduates are equipped to take on key roles in various areas of business administration and management, adapting to the changing needs of the business environment and contributing to the success and growth of the organizations where they work. Students in the Bachelor in Business Administration and Management have a wide range of professional fields in which they can find employment, thanks to the versatility and applicability of their knowledge and skills across various industries. The following are the main professional fields in which graduates can perform the various roles associated with their degree:

Professional Fields

• Commercial banking: brokerage activities involving deposit and loan transactions, offering collection and payment services for the day-to-day operations of businesses and individuals.
• Insurance: brokerage activities for the sale of insurance policies and the management of risks arising from financial protection for individuals and businesses related to liability, accidents, illness, death, or property damage. 
• Logistics: activities involving the planning and management of the movement of goods, including storage and transportation from origin to final destination.
• Entrepreneurship and business creation: activities driven by personal initiative to develop projects aimed at the sale and distribution of products and services that generate added value in economies.
• Manufacturing, distribution, and service companies: specific management activities in the areas of administration and finance, sales, human resources, operations, and strategy across any sector.
• Nonprofit organizations: management activities and strategies aimed at raising funds and using them effectively to achieve social goals.
• Education and academic research: activities focused on managing educational projects, teaching, and the transfer of knowledge related to business administration and management. 

Mobility of the Degree:

The Vice-Rector's Office for International Relations at ESIC University is ultimately responsible for the design, implementation and monitoring of international academic activities through its two units.

On the one hand, the International Programmes Department coordinates the international academic relations of the University and is responsible for the design of short term programmes (Summer Camps, Summer Courses and Study Tours), and long term programmes (Dual, Double and Joint Degrees) that the University implements to promote the international vision and experience of our students.

On the other hand, the International Relations Office, in charge of the attention to international students, both incoming and outgoing in all these programmes, and especially dedicated to the management and fulfilment of the international mobility processes of the students of our university degrees and master's degrees.

Therefore, it is the responsibility of this Vice-Rector's Office to collaborate actively to promote the construction of a new European area and thus fulfil one of the objectives of the University's general policy. To this end, it provides information and advice to the university community on the different training actions in the international sphere of higher education and manages and develops both international and national student and lecturer mobility programmes. On the University's website, you can find all the information related to mobility in the university environment.

ESIC University actively participates in student mobility programmes both at international and national level and has the ECHE with code Erasmus E MADRID232.

The University, within the European Higher Education Area (EHEA), participates in the Lifelong Learning Programme - Erasmus+ (Lifelong Learning Programme - Erasmus). Within this programme, agreements have been signed with the best European universities. And ESIC University, in compliance with the new quality assurance criteria required by the European Commission, develops the entire process in the digital environment, through the EWP Platform (Erasmus without Papers). The credit recognition procedure is regulated by the programme regulations, and is based on the signing of academic agreements that bind three parties: the two institutions involved and the students. Credit recognition is automatic, as all institutions participating in the programme use the ECTS system as the academic reference, and quality assurance processes are complied with through the signing of the corresponding learning agreements, which can be consulted at any time through the EWP platform.

Erasmus+ is the EU's programme to support education, training, youth and sport in Europe. And for the period 2021-2027, the programme puts particular emphasis on social inclusion, green and digital transitions, and promoting young people's participation in democratic life.

It supports the priorities and activities set out in the European Education Area, the Digital Education Action Plan and the European Skills Agenda. The programme also supports the European Pillar of Social Rights, implements the EU Youth Strategy 2019-2027, and develops the European dimension of sport.

ESIC University, taking into consideration the importance of international experience for students, also maintains international academic agreements with higher education institutions outside the European Higher Education Area (EHEA), developing student mobility programmes outside the Erasmus Programme, through ESIC University's own programmes, Global Terra and Munde.

On the other hand, ESIC Idiomas encourages the study and practice of foreign languages among students, teaching staff and all University staff, as well as among all those of legal age who are interested in learning modern languages. All the programmes of the courses organised by ESIC Idiomas correspond to the guidelines of the levels of linguistic competence set out in the Council of Europe document called: ‘The Common Framework of Reference for Languages’. Therefore, these courses are aimed at:

Improving students' language skills Preparing for official exams Promoting international university mobility.

Students can take advantage of the mobility programmes offered by ESIC University for up to one semester, equivalent to 30 ECTS.

Students must have sufficient knowledge of the language required for the corresponding placement. In this sense, it is an essential requirement to be in possession of and be able to accredit a minimum level of C1 in order to apply for a mobility place.

  Evaluation of mobility actions

Mobility actions have evaluation mechanisms that may differ from one to another. Common to all the programmes, the International Relations Office of ESIC University carries out an exhaustive monitoring of the programme by carrying out surveys to both host and incoming students. In addition, the International Relations Service also organises visits to the universities with which we have an agreement in order to guarantee and evaluate their quality.

With regard to specific mechanisms, the European Union's Erasmus Programme has its own evaluation mechanism, through the analysis and control of some of the programme's beneficiaries chosen from a random sample carried out by the Autonomous Body for European Programmes (external to the University).

In addition, all beneficiaries of mobility actions related to the degree programme answer a questionnaire which is subsequently evaluated by the Quality Assurance Commission. In this way, the proposals of both own students and host students for the revision and improvement of the development of the syllabus are especially valued.

  Credit allocation mechanisms

The degree has two Academic Exchange Managers who are in charge of guaranteeing the credit allocation mechanism.

In the case of the Erasmus+ Programme, as already mentioned, the credit recognition procedure is regulated by the programme's regulations, and is based on the signing of academic agreements that bind three parties: the two institutions involved and the student. Credit recognition is automatic, as all institutions participating in the programme use the ECTS system as the academic reference. In this case, the Teaching Managers are responsible for guiding and helping students to make the right choice of subjects, in coordination with their counterpart in the foreign universities.

In the case of the MUNDE programme, since the external institutions are all outside the ECTS system, the mechanism is also to evaluate the workload in ECTS credits of the external institutions' courses and, on the basis of this evaluation, to determine the correct allocation of credits. This allocation and assessment is also carried out by the Learning Managers. Once the equivalence has been determined, an academic agreement is signed, binding all three parties: the two institutions involved and the student.

  Support mechanisms for mobile students

All information regarding mobility programmes is available on the University's website. In addition, ESIC University has an International Relations Office. This office provides administrative support to students. This support includes information about agreements, grants, insurance, etc. Academic support is provided by the Outgoing Managers, who provide students with information about possible destinations, profiles of the destinations and the suitability of the students to the profiles. Personalised and individualised support and follow-up is also offered to groups in specific conditions as stated in the Erasmus+ Inclusion and Diversion Strategy for the period 2021-2027.

  Mobility grants

All programmes are co-funded by the University. The Erasmus+ Programme has external bodies or institutions that provide additional financial support to students: Ministry of Universities, European Union, Santander Universities and the Community of Madrid.

The MUNDE programme is funded by the University and its beneficiaries are also eligible for grants from Banco Santander.

Below is a list of the universities with which ESIC University has agreements in place for students in the Bachelor in Business Administration and Management.

Alemania

• OSTBAYERISCHE TECHNISCHE HOCHSCHULE AMBERG-WEIDEN
• HOCHSCHULE AUGSBURG
• FACHHOCHSCHULE DORTMUND
• FH AACHEN UNIVERSITY OF APPLIED SCIENCES
• PFH PRIVATE HOCHSCHULE GOTTINGEN
• HSBA HAMBURG SCHOOL OF BUSINESS ADMINISTRATION
• BSP BUSINESS & LAW SCHOOL
• MUNICH BUSINESS SCHOOL
• Universität Hamburg
• UNIVERSITY OF MÜNSTER, SCHOOL OF BUSINESS AND ECONOMICS 
• EUROPA-UNIVERSITAT FLENSBURG
• RHEINMAIN UNIVERSITY OF APPLIED SCIENCES
• HOCHSCHULE TRIER 
• HOCHSCHULE HANNOVER
• HOCHSCHULE PFORZHEIM
• REUTLINGEN UNIVERSITY

Argentina

• UNIVERSIDAD DE BELGRANO
• PONTIFICIA UNIVERSIDAD CATOLICA ARGENTINA
• UNIVERSIDAD DE SAN ANDRES

Estados Unidos   

• SAN DIEGO STATE UNIVERSITY

Francia  

• BSB BURGUNDY SCHOOL OF BUSINESS
• GRENOBLE ECOLE DE MANAGEMENT
• GROUPE ESSCA 
• INSEEC PARIS
• ESSEC BUSINESS SCHOOL 
• IÉSEG School of Management Lille-Paris
• EXCELIA GROUP
• ECOLE DE MANAGEMENT DE NORMANDIE (LE HAVRE/CAEN) 
• EDHEC BUSINESS SCHOOL
• BBA INSEEC ECE LYON
• PSB PARIS SCHOOL OF BUSINESS
• ASSOCIATION LEONARD DE VINCI
• BBA INSEEC PARIS
• NEOMA BUSINESS SCHOOL (REIMS/ROUEN)
• RENNES SCHOOL OF BUSINESS
• UNIVERSITY OF STRASBOURG
• TOULOUSE BUSINESS SCHOOL
• KEDGE BUSINESS SCHOOL 
• SKEMA BUSINESS SCHOOL
• ESC PAU

Países Bajos  

• ROTTERDAM UNIVERSITY OF APPLIED SCIENCES
• AMSTERDAM UNVERSITY OF APPLIED SCIENCES
• THE HAGUE
• FONTYS UNIVERSITY OF APPLIED SCIENCES (TILBURG)
• FONTYS UNIVERSITY OF APPLIED SCIENCES (VENLO)

Reino Unido  

• THE QUEEN'S UNIVERSITY OF BELFAST
• UNIVERSITY OF CHESTER
• UNIVERSITY OF STRATHCLYDE
• NORTHUMBRIA UNIVERSITY
• NOTTINGHAM TRENT UNIVERSITY
• UNIVERSITY OF PLYMOUTH

For more information on mobility programs click here.

ESIC University has a Professional Development Unit (UDP), which serves as one of the university’s natural links to the business world. External Academic Internships are educational activities carried out by students under the university’s supervision. They are primarily and preferably conducted at companies, organizations, or public or private agencies.

ESIC maintains relationships with approximately 8,000 companies that recruit students—who are currently studying or have previously studied at our university—to participate in their internship programs or to join their workforce.

The UDP will ensure that the number of internship opportunities available during the academic year is equal to or greater than the number of enrolled students.

The procedure students follow to access the internship opportunities managed by ESIC University begins with applying and registering through the online system—which ensures compliance with the GDPR—after which they begin participating in the selection process.

Students are assigned internships based on academic criteria and profile suitability. To be considered for an internship, students must be enrolled in the course.

In any case, the internship schedules will be compatible with the students’ academic activities. All of this, along with other details, will be set forth in the Educational Cooperation Agreement and its respective Annex, which is the document that governs the collaboration between the parties regarding the students’ practical training and is formalized in accordance with current regulations on external internships for university students.

Some of the leading companies with which ESIC University has signed educational cooperation agreements for the Bachelor in Business Administration and Management are:

ESIC University has a campus in Pozuelo de Alarcón, located at Camino Valdenigriales, s/n, 28223 Madrid, on Lot 28-A of the “Casa de Campo Expansion” Partial Plan, Sector I, Block 1, with a total of 12,500 square meters of academic and administrative buildings and a parking lot for approximately 100 vehicles.

The University makes cross-functional use of all its resources, so all physical facilities are available to the university community regardless of which degree program students are enrolled in.

Organization of Basic Physical Infrastructure
The various departments and units, where administrative and support staff work, are located in different areas of the building. The campus has two entrances: the main entrance on Camino Valdenigriales and the secondary entrance, which is accessible from the parking lot of the ESIC Municipal University Library. The interior parking lot, in turn, provides access to both entrances of the building itself.

The necessary infrastructure consists of the following approximate areas: 

The distribution of classrooms and computer equipment is as follows:

The classrooms designated for the undergraduate program are listed below:

• Classrooms: 010 and 011 located on the ground floor 
• Classrooms: 108 located on the 1st floor 
• Classrooms: 211, 218, and 222 located on the 2nd floor 
• Classrooms: 307 located on the 3th floor 

Library
The ESIC Municipal University Library, pursuant to an agreement signed between the Pozuelo de Alarcón City Council and ESIC, is part of the Pozuelo de Alarcón Municipal Library Network but is managed by ESIC. As a result, in addition to serving the local community, it also serves the entire ESIC university community.
The Library is located in a freestanding building adjacent to the University. It consists of the following facilities:

• 3 study rooms with 180 reading stations
• 14 group study rooms with 88 workstations 
• 2 reading rooms
• Internet room with 24 open computer stations
• 2 OPAC search stations
• Newspaper and periodicals room
• Conference room 
• Connectivity for laptops and other devices in all rooms
• Free Wi-Fi throughout the Library

The information resources offered by the Library to the university community are:

• A book collection of 23,546 volumes.
• 130 journal titles.
• The eLibro academic e-book platform (books, articles, theses, etc., in all fields of knowledge).
• STATISTA: compiles data from market and opinion surveys, as well as economic indicators and statistics on more than 80,000 topics from 22,500 sources.
• Web of Science (WoS): a collection of bibliographic databases, citations, and references to scientific publications across all fields of knowledge. Coverage begins in 1945. It includes performance evaluation tools such as the Journal Citation Report (JCR) and Essential Science Indicators (ESI).
• SCOPUS: a database providing access to the largest multidisciplinary collection of abstracts, references, and indexes across all fields of knowledge. An evaluation tool that allows users to measure scientific output and generate reports based on indicators and various parameters.

In addition, thanks to an agreement with the Pozuelo Library Network, the library offers a collection of literary works and comic books.
The services provided by the library to its users are:

• Bibliographic and reference service.
• Document access: on-site borrowing and home loans.
• Document reservations.
• User training on library resources.
• Database searches.
• Support for the research work of students and faculty.

Welcome and Opening Ceremony:

The Rector welcomes the students and their families and explains the main areas of academic and experiential focus. The session is attended by the program’s administration and coordinators.

Orientation Day: 
During the orientation, students are informed of the basic operating guidelines for ESIC University, the Library, and the Campus IT Services, and the importance of the information contained in the Academic Guide and the University’s General Regulations is emphasized. Finally, the role of the Program Director is explained; this individual is responsible for mediating and resolving any issues that may arise or escalating them to the appropriate authorities. The session also highlights the availability and support provided by the Vice-Rectors Offices, Academic Departments, and all administrative and support staff.

ESIC University, recognizing the significant change that starting a degree program represents for students, has implemented various support and guidance systems for students once they are enrolled:

Tutorial Action Plan:

The Tutorial Action Plan is a mechanism for welcoming, guiding, integrating, and supporting students.
Recognizing the need to develop specific tutoring programs that guide and motivate students to achieve better academic performance and greater involvement in the university and their academic program, the university decided to implement a Pilot Comprehensive Tutoring Program in the 2005–2006 academic year. 
In the 2008–2009 academic year, this program was incorporated into the university degree programs as an activity that faculty members are required to carry out as part of their teaching duties, and in which students have both the obligation and the right to actively participate. 

ESIC’s Diversity Project is committed to being an inclusive educational institution, fostering a society with equal opportunities and free from discrimination against individuals.

ESIC seeks to welcome into its classrooms individuals who, due to their gender, race, origin, religion, or functional diversity, are facing discrimination in a business environment. Additionally, the Diversity Project includes individuals with functional diversity (who have legally certified a disability of 33% or higher).

Support for Students with Functional Diversity and/or Special Educational Needs.

ESIC offers a support service for students with functional diversity and/or special educational needs, coordinated by the Technical Diversity Unit.

The objective of this service, aimed at students with functional diversity and/or special educational needs, is as follows:

• To facilitate access to higher education.
• To ensure the inclusion and active participation of students on campus.
• To address students’ needs on an individualized basis.
• To implement academic accommodations.
• To ensure accessibility within ESIC.
• To address material and personal needs on campus.

Students with functional diversity and/or special educational needs may request any accommodations and/or adjustments through the Technical Diversity Unit at diversidad@esic.university. The Technical Diversity Unit will coordinate with all ESIC areas/departments on the relevant campus to implement the necessary measures to address the specific needs outlined.

The support service for students with disabilities and/or special educational needs is part of ESIC’s Diversity Project. Visit the Diversity Program page for more information.

Professional Work Meeting

Once a year, there is a work meeting called MEET, organized by the Professional Opportunities Department in ESIC. MEET connects companies in search for management talent with the students that learn every year in our classrooms, with the aim of connecting the potential candidates to the recruiting companies for possible hirings.

The companies involved carry out selection processes and sectorial presentations that complete the knowledge the students need of the different programmes at ESIC.

Workshop for Job Searches

Through the development of the Programmes, ESIC organizes a series of workshops in collaboration with INFOEMPLEO with the aim of helping the assistants to improve their personal and professional skills when facing work interviews.

Professional Careers Department

It offers ex-students two important salient advantages:

• Offers national coverage: That is, ESIC students can choose any national level offer, independently of the city where they attended classes.
• Offers its services throughout the student's working life: Does not limit itself to the search for their first job, but also helps in the development of the student's degree.

The student can make use of an on-line platform to improve the service it offers ex-students as well as collaborating companies.

Through the website, ESIC ex-students can register with their username and password, and activate their candidatures and have access to more than 250 monthly offers that the Department handles on a national level.

The candidates, besides uploading and codifying their CVs, can indicate their own preferences and restrictions as regards positions, sectors, geographical areas, responsibilities and retribution.

The candidates receive information about job offers to which their CVs have been sent to from the Professional Opportunities Department. At the same time that their CVs are sent to the companies that have required candidates with his/her professional profiles, they receive an email with all the information about the company and the job offer to which they have been recommended for.

All services offered by the Professional Opportunities Department at ESIC are free, for the ex-students as well as for the collaborating companies.

Learn more about  Professional Opportunities Department.

ESIC University offers all its students a program designed to foster entrepreneurship starting in college. The goal is to have a positive impact on society by creating a community of entrepreneurs, helping to provide students with the knowledge they need to take the first steps in launching a startup through specialized training, networking, mentoring, and funding. 
The services offered to students provide opportunities for hands-on learning and gaining experience to develop entrepreneurial skills:

Advising and Mentoring
Expert advising and mentoring to accelerate the design and launch of the initiative, tailored to the level of detail and development of the project:  

• General guidance to identify the project’s key elements, define the timeline, and develop the business plan. 
• Specialized guidance by functional areas: marketing, technology, digital, strategy, sales, finance, legal, etc.  

Workspaces and Networking 
Entrepreneurial students have access to workspaces where they can develop the early stages of their companies, as well as technical support and business advice to accelerate their initiatives.
Our incubator spans 120 square meters and features 6 workstations, each with capacity for 4 people, equipped with basic communication and work tools such as a printer, fax machine, scanner, and Wi-Fi internet access. Users may vary between the morning and afternoon shifts.  
In addition, we have a coworking space at the Pozuelo City Council Innovation Center where, together with the Complutense University of Madrid, Francisco de Vitoria University, and the Polytechnic University of Madrid, we foster connections and knowledge transfer in a shared space that promotes entrepreneurship. 

Entrepreneurship Awards

ESIC University has launched various awards aimed at fostering an entrepreneurial spirit among students:  

• ESIC Business Creation Award
• ESIC Award for the Best Bachelor’s or Master’s Thesis on Entrepreneurial Initiative.
• “Emprende con Marca” Award with the OEPM 

Entrepreneurship Training: The department identifies best practices in teaching and learning related to entrepreneurship—in terms of content and methodologies—and promotes the co-organization of activities to foster an entrepreneurial culture through workshops, specialized programs, boot camps, masterclasses, and competitions. 

Meetings and Conferences for Entrepreneurs: Co-organization of activities to foster an entrepreneurial culture. 

Investment forums for entrepreneurs and investors: Access to funding sources and/or contacts with investors, helping to raise the visibility and promote startups in the market and within companies. 

More information: Entrepreneurs

ESIC offers to all ex-students who are interested, the possibility to become a member of the Asociación de Antiguos Alumnos (Alumni) . Alumni was created in 1972 and nowadays has about 5.000 members, a group formed by business professionals and ESIC graduates. Alumni's main objectives are: to promote and strengthen networking, to foster the professional development of their members and to facilitate the ongoing training of its members. When becoming a member, the ex-students will be able to enjoy discounts in all the workshops and activities that ESIC organizes.

All members will receive in their houses the Alumni publication, with interviews and articles of interest.

Purpose:

The purpose of this quality manual is to present the University’s Internal Quality Assurance System (SIGC).

This IQAS outlines how the University utilizes its governing bodies, regulations, criteria, processes, etc., to improve the quality of its degree programs, the selection and promotion of its faculty, planning and development, and learning outcomes, as well as how it involves various stakeholders in the design, development, evaluation, and dissemination of its educational activities.

Scope:

• Official Bachelor’s Degrees
• Master’s Degrees
• Doctoral Programs
• University-Specific Degrees

More information at: ESIC University’s Internal Quality Assurance System

Degree Program Committees: Each degree program has a committee composed as follows:​

• Committee Chair, who will preside over its meetings.​
• Committee Coordinator.​
• Two to five faculty members who teach in the degree program.​
• Students enrolled in the degree program.​
• Graduates of the degree program​
• Technical, Management, and Administrative and Support Staff (PTGAS)​
• One or two external experts​

Objective of the Committee: The body responsible for quality assurance of the degree program. Its purpose is to promote the continuous improvement of the program and strive for excellence through the following functions:​

• Monitoring the objectives of the curriculum.​
• Proposing, implementing, and monitoring actions to improve the program.​
• Developing a Quality Management System (SIGC) within the framework of the degree program.​
• Conducting appropriate assessments of the quantitative and qualitative data provided in the Annual Reports and proposing improvements based on that information​
• Preparing the Annual Degree Program Report.​
• Involve academic leadership in the ongoing improvement of the degree program.​
• Involve non-academic leadership in the ongoing improvement of non-academic services for students enrolled in the degree program.​

Degree Program Committee for the Bachelor in Business Administration and Management

2023/2024 Annual Report for the Bachelor in Business Administration and Management

2024/2025 Annual Report for the Bachelor in Business Administration and Management

The European Higher Education Area, launched in 1999 with the Bologna Declaration, establishes the collection of reliable data as a criterion for ensuring the quality of education. This data makes it possible to identify which aspects of the degree program and the institution are adequate and which require improvement. Among the relevant data to be collected is the satisfaction of the various stakeholder groups with the degree program and the institution.

ESIC University, in compliance with this criterion, establishes an annual Survey Plan to measure stakeholder satisfaction. The surveys, organized by stakeholder group, are:

Students:

• Student Satisfaction with Teaching Activities.
• Student Satisfaction with the Degree Program. (Initial, Mid-term, and Final)

Faculty:

• Faculty Satisfaction with the Degree Program.

Technical, Management, Administrative, and Service Staff:

• PTGAS Satisfaction with the Degree Program.

Assessment of Satisfaction with Professional Internships:

• By students.
• By the academic advisor.
• By the external company mentor.

Assessment of Satisfaction with Mobility Programs:

• By students.
• By faculty.
• By administrative and support staff.

The purpose of the suggestion box is to provide a communication channel that is open around the clock, where students can express their opinions, share ideas, suggest improvements, or discuss any matter related to the University or the Bachelor in Business Administration and Management.