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The SGC-ESIC was designed based on the methodology where the processes are distributed in the following classification:

  • Two key blocks of relationship with/attention to stakeholders and provision of training services:
  • 2 Procedures for relations with stakeholders: students, teachers, companies, parents, schools, etc. (coded with number 2)
  • 3 Procedures for program design and development (coded with number 3)
  • Two large blocks covering to the entire institution:
    • 1 Strategic Procedures (coded with number 1)
    • Quality Procedures (coded with number 5)
  • A support block for the provision of services, which brings together procedures such as: Marketing (publication of title information); Infrastructures (material resources); Management of teaching and non-teaching staff; Purchasing and Suppliers; etc. (coded with number 4).